1. Introduction

Welcome to BestFitment, a digital marketplace platform designed to simplify the discovery, comparison, and booking of automotive services and purchase of accessories or upgraded components.

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “Customer,” “Vendor,” or “Technician,” as applicable) and the platform operator (“BestFitment,” “we,” “us,” or “our”). These Terms govern your access to and use of all features, services, products, content, and tools provided by BestFitment through our website, mobile applications, or any other digital interface (collectively referred to as the “Platform”).

By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you may not access or use the Platform.

BestFitment enables registered users to:

  • Book verified automotive services such as CNG kit fitments, PPF coating, clutch upgrades, detailing, and more.
  • Schedule in-center or doorstep installations performed by authorized technicians.
  • Purchase compatible automotive accessories and upgraded components.
  • Utilize optional pickup and drop-off services based on their location and service type.

All services and products listed are offered by independent Vendors onboarded to the Platform, and BestFitment acts solely as an intermediary. Certain services may require partial or full advance payments, and actual pricing may vary after vehicle inspection. BestFitment may provide extended warranties for additional charges, while standard warranties are handled directly by Vendors.

We may modify or update these Terms from time to time. Continued use of the Platform after such changes shall constitute your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below:

2A. Platform Operating Models & Priority of Terms

BestFitment operates under multiple service and commerce models, including but not limited to:

  1. Marketplace Facilitation Model (Vendor-led product sales and services),
  2. Managed Service Model (Vendor-executed services supervised by BestFitment),
  3. Doorstep / Technician Dispatch Model (Mobile services executed at the Customer’s location).

Each booking, order, or transaction on the Platform is governed by the terms applicable to the specific operating model under which it is offered.

In the event of any conflict between general platform terms and model-specific terms, the terms applicable to the selected service or transaction model shall prevail.

BestFitment reserves the right to modify, expand, or introduce additional operating models without prior notice.

2.1. “Platform”

Refers to the digital infrastructure operated by BestFitment Technologies Pvt. Ltd., including but not limited to the website, mobile application, backend systems, APIs, and other tools used to provide users with access to automotive service bookings, product purchases, technician scheduling, vendor management, and administrative services.

2.2. “Customer”

Any registered individual or legal entity using the Platform to:

  • Book automotive services,
  • Purchase accessories or upgraded vehicle components,
  • Schedule doorstep or in-center fitments,
  • Access order history, support, and service tracking functionalities.

2.3. “Vendor”

A general term encompassing all registered third-party entities offering products and/or services through the Platform. Vendors fall under two primary categories:

  • Service Provider: A Vendor that operates as a Fitment Center, providing physical or doorstep-based vehicle services such as CNG kits, PPF coating, auto clutch upgrades, and other vehicle fitments. Service Providers are solely responsible for the execution and warranty of the services they provide.
  • Seller: A Vendor listing tangible automotive products for sale through the Platform, such as accessories, upgraded components, or aftermarket parts. Sellers manage their own inventory, pricing, product grading, and order fulfillment.

2.4. “Technician”

A certified individual engaged either by the Service Provider or the Platform for performing automotive services. Technicians may operate from fixed Fitment Centers or be dispatched for doorstep/mobile service. Technicians are responsible for executing assigned tasks in accordance with service protocols and customer requirements.

2.5. “Admin” / “Platform Operator”

Refers to BestFitment Technologies Pvt. Ltd., which:

  • Manages Platform infrastructure, support, and maintenance,
  • Moderates vendor onboarding and compliance,
  • Facilitates communication between users,
  • Processes disputes, escalations, and platform-level warranty claims,
  • Administers monetization, commission handling, and vendor payments.

2.6. “Service”

Any automotive-related operation listed on the Platform and offered by a Service Provider, including but not limited to:

  • CNG kit fitment,
  • Paint Protection Film (PPF) application,
  • Clutch system upgrades,
  • Installation of accessories or upgraded components,
  • Routine service bookings, retrofitting, or specialized vehicle treatments.

2.7. “Product”

Any tangible automotive item available for purchase through the Platform, including accessories and upgraded components goods offered by Sellers or Service Providers.

2.8. “Booking”

Refers to a confirmed reservation made by a Customer for a service offered by a Service Provider. Bookings may involve full or partial advance payment and include in-center or doorstep appointments.

2.9. “User Account”

A digital profile created by a Customer, Vendor, Technician, or Admin to access, manage, and interact with the Platform. User Accounts are protected by login credentials and subject to verification and usage monitoring.

2.10. “Service Dispute”

Any dissatisfaction or complaint raised by a Customer regarding the service quality, technician behavior, outcome, or warranty claim. While the Platform facilitates communication and dispute escalation, the Service Provider is primarily responsible for resolution. BestFitment provides procedural support and, where applicable, platform-level intervention.

2.11. “Commission”

The service fee or percentage retained by the Platform from each completed booking or product sale processed through the Platform. This fee is deducted prior to vendor payouts and may vary by category, location, or vendor tier.

2.12. “Warranty”

A post-service or post-sale guarantee offered by the Vendor or Seller regarding the functionality and durability of a product or service. Extended warranty packages may be provided and managed by the Platform for an additional charge.

2.13. “Bangalore Service Region”

The current geographic region where BestFitment is operational and offering service coordination, vendor support, and technician deployments. Expansion to additional locations is planned.

  • “BestFitment” (“we,” “us,” or “our”) refers to BestFitment Technologies Pvt. Ltd., the provider of automotive fitment services.
  • “Customer” (“you” or “your”) refers to individuals or entities using our services or accessing our website.
  • “Service” encompasses all automotive fitment services we provide or facilitate through our partners, including CNG fitment, vehicle upgrades, and other aftermarket services.

3. Eligibility & User Obligations

3.1. Eligibility to Use the Platform

To access or use the BestFitment Platform, you must:

  • Be at least 18 years of age and legally capable of entering into binding contracts;
  • Create a valid user account using your own contact details;
  • Provide accurate, complete, and up-to-date information during registration and at all times thereafter;
  • Accept and comply with these Terms and the accompanying Privacy Policy.

By creating an account or using the Platform, you represent and warrant that you meet all the above eligibility requirements.

3.2. Customer Responsibilities

As a Customer, you agree to:

  • Use the Platform solely for lawful purposes related to booking automotive services or purchasing automotive products;
  • Review and understand the nature, pricing, and disclaimers associated with services before booking;
  • Pay the required minimum or full service fee as applicable at the time of booking;
  • Cooperate with the assigned Technician or Service Provider during service delivery, including timely availability of your vehicle;
  • Acknowledge that service prices shown are approximate and may be adjusted after vehicle inspection;
  • Contact the Service Provider directly (through Platform channels) for any post-service complaints, warranty claims, or quality concerns;
  • Not misuse, reverse engineer, or interfere with the platform’s systems, data, or other users.

3.3. Vendor and Seller Responsibilities

Vendors and Sellers using the Platform agree to:

  • Ensure that all services and products listed are accurate, lawful, and up to date;
  • Fulfill all bookings or orders accepted through the Platform in a timely and professional manner;
  • Provide genuine parts, accessories, and services as described, including valid warranty terms where applicable;
  • Handle Customer queries, service disputes, or warranty claims responsibly;
  • Adhere to the service or product quality, safety, and compliance standards required by BestFitment;
  • Accept the Platform’s commission structure and comply with monetization policies;
  • Maintain confidentiality of customer data and uphold data privacy responsibilities as outlined by law.

3.4. Technician Responsibilities

Technicians deployed through the Platform or Service Providers must:

  • Be certified and trained to perform the assigned service type (e.g., CNG, PPF, Clutch upgrades, etc.);
  • Arrive at the agreed location or fitment center on time and with required tools or equipment;
  • Follow standard service protocols and use OEM-certified parts wherever applicable;
  • Update service status, capture photo/video proof of completion, and close jobs using the technician interface;
  • Maintain a high level of professionalism and safety during service delivery.

3.5. Account Security

  • You are solely responsible for maintaining the confidentiality of your account credentials.
  • All activities performed under your account will be deemed to have been done by you.
  • You must notify BestFitment immediately if you suspect unauthorized access or a security breach.

4. Vendor & Service Terms

This section governs the relationship, roles, and responsibilities of all registered Vendors on the BestFitment Platform, including both Service Providers (Fitment Centers) and Sellers (accessory or upgraded component providers).

4.1. Vendor Eligibility and Registration

  • All Vendors must register on the Platform and undergo mandatory verification before listing any services or products.
  • Vendor registration may require submission of:
    • Business registration certificates and licenses,
    • Tax identification and bank details,
    • Workshop photographs or product inventory listings,
    • Proof of service capability or product authenticity.
  • The Platform reserves the right to approve or reject applications at its sole discretion.

4.2. Listing of Services and Products

  • Vendors are responsible for the accuracy, quality, and legality of their listings.
    • Service Providers may list automotive fitments, maintenance services, and upgrade installations.
    • Sellers may list accessories, vehicle-compatible parts, or upgraded components available for delivery and/or installation.
  • Listings must include:
    • Description of service/product,
    • Vehicle compatibility (make, model, year),
    • Approximate pricing (final quote post vehicle inspection, if applicable),
    • Warranty terms (if offered),
    • Installation options and timelines.
  • The Platform reserves the right to review, edit, suspend, or remove listings that are incomplete, misleading, or non-compliant.

4.3. Service Execution and Product Fulfillment

  • Service Providers must:
    • Deliver services in a timely, professional, and safe manner,
    • Deploy qualified technicians as per booking schedules,
    • Provide real-time service updates, before/after documentation, and customer feedback collection,
    • Honor booking timelines and uphold service quality as per platform standards.
  • Sellers must:
    • Ensure accurate and timely dispatch of listed products,
    • Coordinate with technicians or Service Providers (if installation is involved),
    • Share digital invoices and warranty details with each order,
    • Keep stock information and delivery times updated on the platform.

4.4. Warranty and After-Sales Support

  • Vendors are fully responsible for any warranties provided on their products or services.
  • Extended warranties, if available, may be offered by the Platform under separate terms at additional cost to the Vendor or Customer.
  • Vendors must respond to warranty claims or service issues within the response time specified in their onboarding agreement.

4.5. Commission and Payment Terms

  • A commission is charged on each successful transaction (product purchase or service booking).
  • The commission percentage is pre-agreed during onboarding and may vary by category or location.
  • Vendors receive payouts on a scheduled basis after deducting:
    • Platform commission,
    • Taxes (as applicable),
    • Any penalty charges or customer refunds (if applicable).
  • A minimum advance payment of ₹500 may be collected by the Platform at the time of booking; the remaining amount may be settled post-inspection or upon service completion.

4.6. Customer Disputes and Resolution

  • Service-related disputes are primarily the responsibility of the Service Provider.
  • The Platform facilitates communication between Customer and Vendor but does not directly perform or guarantee the service.
  • In case of a dispute:
    • The Platform will connect the Customer to the relevant Vendor for resolution,
    • Vendors must adhere to the Platform’s escalation and dispute timelines,
    • Ongoing failure to resolve disputes may lead to penalty or account suspension.

4.7. Suspension and Termination

  • The Platform reserves the right to suspend or permanently disable any Vendor account for:
    • Repeated failure to fulfill orders or services,
    • Breach of terms, non-compliance with laws, or customer abuse,
    • Fraudulent activity, fake listings, or product/service misrepresentation,
    • Violation of warranty or refund policies.
  • Upon termination, any unpaid commissions, pending disputes, or customer claims will be addressed as per platform protocols.
  • Age Requirement: You must be at least 18 years old or have the consent of a parent or guardian to use our services.
  • Accuracy of Information: By using our services, you confirm that the information provided is accurate and complete.

4.8. Regulatory Approvals & Manufacturer Warranty

Customers acknowledge and agree that:

  • Certain automotive services and fitments (including but not limited to CNG installation, electrical upgrades, retrofitting, or structural modifications) may:
    • Require approvals from local transport authorities (RTO or equivalent),
    • Impact or void manufacturer (OEM) warranties.
  • Compliance with applicable laws, vehicle regulations, and manufacturer guidelines is primarily the responsibility of the Service Provider executing the service.
  • BestFitment does not provide regulatory certification or legal approval unless explicitly stated in writing.

Customers are advised to review regulatory implications prior to booking such services.

4.9. Payment Handling & Platform Facilitation

Payments collected on the Platform may be:

  • Temporarily held for transaction processing,
  • Adjusted for commissions, refunds, or penalties,
  • Released to Vendors as per scheduled payout cycles.

BestFitment does not act as an escrow agent or trustee unless explicitly stated. Payment facilitation does not imply responsibility for service execution or product quality.

4.10. Taxes & Invoicing

  • Vendors and Sellers are solely responsible for:
    • Issuing valid tax invoices,
    • GST or other statutory compliance,
    • Reporting income generated through the Platform.
  • BestFitment may issue separate invoices for platform commissions or service fees, where applicable.
  • BestFitment shall not be responsible for Vendor tax non-compliance.

5. Customer Terms

This section outlines the rights, responsibilities, and obligations of Customers using the BestFitment Platform to book automotive services or purchase accessories/upgraded components.

5.1. Customer Registration

  • Customers must create an account to:
    • Book services,
    • Purchase products,
    • Track orders, or
    • Communicate with Vendors.
  • Customers must provide accurate personal and vehicle information during registration and at the time of booking.

5.2. Booking & Payment

  • Customers may pay either:
    • In full at the time of booking, or
    • A minimum advance amount (₹500), with the balance payable after inspection or service completion.
  • For services like CNG installation, PPF, or detailing:
    • Pricing listed is approximate,
    • Final pricing will be confirmed after vehicle inspection by the service provider.

5.3. Product Orders and Delivery

  • Customers purchasing accessories or upgraded components will receive delivery based on:
    • Stock availability,
    • Selected installation option (doorstep or in-center),
    • Location-based delivery timelines.
  • Customers must ensure vehicle compatibility is correct while placing the order.

5.4. Cancellation & Refunds

  • Service bookings may be cancelled prior to service initiation as per the cancellation policy defined at the time of booking.
  • Refunds for advance payments will be processed:
    • In cases of vendor cancellation,
    • Or if services are not delivered due to verified issues.
  • Product returns are subject to the seller’s return policy, and only allowed for eligible items (wrong item, damaged on arrival, etc.).

5.5. Warranties

  • Warranties are honored by the respective Vendors (Service Providers or Sellers).
  • For extended warranty programs (if opted), support and processing will be managed by the Platform in coordination with the Vendor.

5.6. Ratings & Reviews

  • Customers may leave reviews and rate:
    • Vendors (Service Providers and Sellers),
    • Services performed, and
    • Products purchased.
  • Reviews must be truthful, relevant, and free from abusive content.

5.7. Customer Conduct

  • Customers agree not to:
    • Use the platform for unlawful purposes,
    • Harass or abuse service providers or sellers,
    • Circumvent the platform to make direct arrangements with vendors.
  • Misuse of the platform or abusive behavior may result in account restriction or permanent suspension.

5.8. Disclosure of Vehicle Condition

Customers must accurately disclose all relevant information about their vehicle, including but not limited to:

  • Existing damage or wear,
  • Prior modifications or retrofits,
  • Electrical alterations,
  • Accident history (where relevant).

Failure to disclose such information may result in:

  • Revision of service pricing,
  • Service refusal,
  • Cancellation without refund of advance payments where inspection reveals undisclosed conditions.

5.9. Doorstep & Mobile Service Conditions

For services executed at the Customer’s location (doorstep or mobile services):

  • Customers are responsible for providing:
    • Safe and accessible working space,
    • Necessary permissions from housing societies, property owners, or authorities,
    • Basic infrastructure such as electricity or lighting where required.
  • BestFitment and Service Providers reserve the right to reschedule or cancel services if the location is deemed unsafe or non-compliant.

BestFitment shall not be liable for delays or non-completion arising from location-based constraints beyond its control.

5.10. Inspection-Based Pricing

For certain services:

  • Prices displayed on the Platform are indicative estimates only.
  • Final pricing may be revised after physical inspection of the vehicle.
  • Customers may accept or decline the revised quotation.
  • Declining a revised quotation after inspection may result in forfeiture of inspection or advance fees, where applicable.

6. Technician Terms

This section outlines the rights, responsibilities, and professional standards required from Technicians who are assigned jobs through the BestFitment Platform, either directly under a Service Provider or as part of the mobile fitment network.

6.1. Technician Onboarding & Certification

  • All Technicians must be onboarded through a registered Service Provider or directly by BestFitment-approved partners.
  • Technicians must:
    • Provide valid certifications or relevant work experience,
    • Undergo skill-based evaluation or training (if required),
    • Maintain updated profiles with verified identity and contact information.

6.2. Job Assignment & Responsibilities

  • Technicians will receive assignments through the Platform’s dashboard or mobile interface.
  • Assigned tasks may include:
    • In-center or mobile fitments,
    • Accessory or upgraded component installations,
    • Routine services or specialized bookings.
  • Technicians must:
    • Arrive on time,
    • Follow all safety, quality, and documentation protocols,
    • Upload pre/post-service images, obtain digital customer approval, and close tasks through the app.

6.3. Behavior & Conduct

  • Technicians are expected to maintain professional conduct, including:
    • Polite and respectful communication with customers,
    • Clean uniforms and hygienic working practices,
    • Strict avoidance of any form of misconduct or misrepresentation.

6.4. Performance Tracking & Incentives

  • The Platform may track technician performance based on:
    • On-time task completion,
    • Customer ratings and satisfaction,
    • Adherence to Standard Operating Procedures (SOPs).
  • Technicians may receive:
    • Automated payouts (if directly contracted),
    • Incentives for high performance (where applicable),
    • Training or upskilling recommendations based on feedback.

6.5. Accountability & Termination

  • Technicians are accountable for:
    • The quality of their service,
    • Following instructions accurately,
    • Completing service documentation digitally.
  • Repeated poor performance, customer complaints, or violation of platform rules may lead to:
    • Suspension of access,
    • Removal from the platform or network,
    • Penalties as per contractual terms.

7. Platform Rights & Limitations

This section defines the rights BestFitment holds as a platform provider and clarifies the boundaries of our liability and responsibilities regarding services, vendors, sellers, technicians, and users.

7.1. Platform as a Marketplace

  • BestFitment acts as a digital facilitator between:
    • Customers and Service Providers (Fitment Centers),
    • Customers and Sellers (accessories and upgraded components),
    • Customers and Technicians (where technician dispatch is enabled).
  • The platform does not directly own, provide, or perform any automotive services or sell products listed by third parties.

7.2. Limited Liability

  • BestFitment is not liable for:
    • Any service quality issues or damages arising from work done by Service Providers or Technicians.
    • Delays, defects, or issues related to products sold by third-party Sellers.
    • Warranty claims or post-service failures unless covered under extended warranty programs managed by BestFitment.

7.3. Service Disputes

  • While BestFitment will facilitate resolution, any disputes related to:
    • Service quality,
    • Product performance,
    • Delivery issues, must be resolved between the Customer and the respective Vendor.

7.4. Platform Rights

BestFitment reserves the right to:

  • Modify or remove any listing that violates policies or regulations.
  • Suspend or terminate vendor or customer accounts in case of:
    • Fraudulent activity,
    • Repeated policy violations,
    • Breach of terms or misuse of the platform.
  • Modify the platform interface, service flow, or pricing mechanisms at its discretion.
  • Collect and use anonymized data to improve platform operations, service offerings, and customer experience.

7.5. Disclaimer

  • The platform offers no guarantees beyond what is explicitly stated in vendor/seller listings or in written agreements.
  • Users agree to use the platform at their own risk and accept that services and products are provided by independent third parties.

7.6. Force Majeure

BestFitment shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:

  • Natural disasters,
  • Floods, fires, or pandemics,
  • Government orders, regulatory changes, or bans,
  • Strikes, labor issues, or vendor shutdowns,
  • Internet, server, or payment gateway failures.

Affected obligations shall be suspended for the duration of the force majeure event.

8. Intellectual Property & Data Use

This section outlines the ownership and use of content, trademarks, and data collected or displayed on the BestFitment Platform.

8.1. Intellectual Property Ownership

  • All content on the BestFitment platform — including but not limited to:
    • Logos, trademarks, graphics, layouts, software code, scripts, and proprietary systems — is the exclusive property of BestFitment Technologies Pvt. Ltd.
  • Vendors, service providers, and sellers may use branding elements provided by BestFitment only for promotional purposes that align with their listing or engagement on the platform.
  • Unauthorized copying, reproduction, reverse-engineering, or commercial use of the platform’s software or interface design is strictly prohibited.

8.2. User-Generated Content

  • Any reviews, ratings, feedback, images, or content submitted by customers or vendors become non-exclusive, royalty-free rights of BestFitment to use for marketing, platform improvement, or analytics.
  • Users are responsible for ensuring that submitted content does not:
    • Infringe third-party copyrights,
    • Violate privacy or contain false information,
    • Include any objectionable, abusive, or promotional material outside the permitted scope.

8.3. Data Usage and Privacy

  • BestFitment collects and uses data in accordance with its [Privacy Policy] (to be added as a separate document).
  • Data collected may include:
    • User profile data,
    • Booking and transaction history,
    • Communication logs and preferences,
    • Device information and IP details.
  • All user data is protected through:
    • Industry-standard encryption,
    • Secure role-based access,
    • GDPR-compliant data handling practices.

8.4. Use of Vendor & Service Data

  • Vendors and service providers agree to:
    • Share product/service information, availability, and pricing for listing purposes,
    • Allow BestFitment to display, modify (for accuracy), and promote such listings across marketing or affiliate channels.
  • BestFitment does not claim ownership of third-party product or service data but may use it for platform optimization and aggregated analytics.

8.5. Automated Systems & Recommendations

BestFitment may use automated tools or algorithms for:

  • Vendor ranking,
  • Pricing suggestions,
  • Technician assignment,
  • Service recommendations.

Such outputs are assistive in nature and do not constitute guarantees of service quality, pricing accuracy, or outcomes.

8.6. Vendor Content & Promotional Use

Vendors grant BestFitment a non-exclusive, royalty-free, worldwide license to:

  • Display,
  • Promote,
  • Distribute,
  • Reuse

any images, videos, descriptions, or media uploaded to the Platform (including future features such as vendor videos or showcases) for marketing, platform display, or promotional purposes.

9. Termination & Suspension of Accounts

This section outlines the terms under which a Customer, Vendor (Service Provider or Seller), or Technician account may be suspended or terminated from the BestFitment platform.

9.1. Grounds for Suspension or Termination

BestFitment reserves the right to suspend or permanently terminate any account (Customer, Vendor, Seller, or Technician) in cases of:

  • Fraudulent, abusive, or unlawful behavior,
  • Breach of terms and conditions or policies outlined herein,
  • Misuse of platform features, including attempts to bypass payments or tamper with listings,
  • Repeated complaints from customers, vendors, or platform admins,
  • Failure to comply with service quality standards, warranty terms, or delivery timelines,
  • Submission of false documentation during onboarding or product/service listing.

9.2. Process of Suspension

  • An initial warning or notice may be issued before suspension, depending on the nature of the violation.
  • In serious cases (e.g., fraud, harassment, or safety risks), accounts may be immediately suspended without prior notice.
  • A suspended account may lose access to:
    • Bookings and transaction history,
    • Customer/vendor dashboards,
    • Future earnings (if applicable) until investigations are complete.

9.3. Appeal and Reinstatement

  • Suspended users may contact the BestFitment support team within 7 working days to appeal the decision.
  • Appeals must be supported with valid explanations, proofs, or corrective actions taken.
  • The final decision on reinstatement lies solely with the BestFitment administrative and compliance team.

9.4. Voluntary Account Deletion

  • Users may request account deletion at any time via their profile settings or by contacting support.
  • Upon deletion:
    • All personal data will be erased in accordance with the platform’s data privacy policy,
    • Any pending orders, listings, or payments must be resolved before closure.

10. Limitation of Liability & Indemnity

This section defines the extent of BestFitment’s legal responsibilities and the obligations of platform users (Customers, Vendors, Technicians, Sellers) to indemnify BestFitment in certain cases.

10.1. Limitation of Liability

To the maximum extent permitted by law:

  • BestFitment does not guarantee that services provided by Vendors, Technicians, or Sellers will meet user expectations in terms of quality, timeliness, or performance.
  • BestFitment shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
    • Delays, failures, or errors in service,
    • Product or component defects,
    • Inaccurate listings,
    • Service-related injuries, vehicle damage, or warranty rejections,
    • Unauthorized use of accounts.
  • BestFitment’s total liability, if proven, shall be limited to the amount paid by the Customer for the disputed transaction or INR 5,000 — whichever is lower.

10.2. Third-Party Liability

  • Vendors, Service Providers, Technicians, and Sellers are independent third parties.
  • BestFitment acts only as a digital facilitator, and does not assume responsibility for:
    • Delivery delays,
    • Installation quality,
    • Warranty enforcement,
    • Technical failures in fitments or services rendered.

10.3. Indemnification

You agree to indemnify, defend, and hold harmless BestFitment and its directors, officers, employees, and partners from any claim or demand (including legal fees) made by:

  • A third party due to your breach of these Terms,
  • Any violation of law or rights of a third party,
  • Any misconduct or negligence in the use of platform services,
  • Content submitted or actions taken through your account.

11. Governing Law & Jurisdiction

This section outlines the legal framework under which these terms will be interpreted and disputes will be resolved.

11.1. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

11.2. Jurisdiction

  • Any dispute, claim, or controversy arising out of or relating to:
    • The use of the BestFitment platform,
    • Services rendered,
    • Products sold, or
    • Any associated transactions shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.

11.3. Dispute Resolution

  • Parties are encouraged to resolve disputes amicably and may contact BestFitment support to initiate mediation between the Customer and Vendor/Seller/Technician.
  • If not resolved informally, legal action may be pursued in the competent courts of Bangalore.

11.4. Severability

  • If any provision in these terms is found to be unenforceable or invalid under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue to be in full force and effect.

11.5. Class Action Waiver

To the extent permitted by law, users agree that disputes shall be resolved on an individual basis and not as part of a collective, representative, or class action.