Refund Policy

At [BestFitment], we prioritize customer satisfaction and aim to provide the best service possible. Our refund policy is designed to be transparent, fair, and easy to understand. Below are the details of our refund policy for CNG kit installation and related services:

 

Eligibility for Refunds

1. Cancellation Before Service Commencement

   • Full refunds are available for cancellations made at least 24 hours before the scheduled service appointment.

   • Cancellations made within 24 hours of the appointment may incur a cancellation fee of [specified amount].

2. Post-Installation Issues

   • If you experience any issues with the CNG kit installation within the first 30 days, we will inspect and address the problem free of charge. If the issue cannot be resolved, a full or partial refund may be issued depending on the circumstances.

3. Defective Parts

   • Any defective parts used during the installation will be replaced at no additional cost. If a suitable replacement is not available, a full refund for the part will be provided.

 

One Year of Free Services

1. Complimentary Maintenance

   • As part of our commitment to customer satisfaction, we offer one year of free maintenance services for your newly installed CNG kit. This includes regular check-ups, performance tuning, and part replacements as needed.

2. Priority Support

   • During this one-year period, you will receive priority customer support for any issues or questions related to your CNG system.

 

Non-Refundable Items

1. Service Fees

   • Service fees for completed installations are generally non-refundable unless a significant issue attributable to our installation is identified.

2. Special Orders

   • Custom or special order parts are non-refundable unless they are found to be defective upon installation.

 

Process for Requesting a Refund

1. Contact Us

   • To initiate a refund request, contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number].

2. Inspection and Approval

   • Our team will schedule an inspection of the installation or parts in question. Based on the inspection, we will determine the eligibility for a refund.

3. Refund Issuance

   • Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method unless otherwise requested.

 

Additional Information

1. Documentation

   • Please retain your receipt and any other relevant documentation as proof of purchase and service, as this will be required to process your refund.

2. Partial Refunds

   • In some cases, partial refunds may be issued for certain parts or services, depending on the nature of the issue.

3. Customer Satisfaction Guarantee

   • We stand by the quality of our work and are committed to ensuring your satisfaction. If you have any concerns or feedback about our services, please let us know, and we will do our best to resolve the issue to your satisfaction.

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Note: This refund policy is subject to change without prior notice. Please refer to our website for the most current version of our refund policy.

By including one year of free services, this policy not only assures customers of their investment’s safety but also adds value, enhancing customer trust and satisfaction.

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