Effective Date: [12/04/2024]
Last Updated: [12/04/2024]

BestFitment Technologies Pvt. Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access or use our services through our website, mobile application, or any associated platform (collectively referred to as the “Platform”).

By accessing or using the Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name
  • Email address
  • Mobile number
  • Delivery address (for installations/accessories)

b. Vehicle Information

  • Vehicle make, model, variant, and registration year
  • Fuel type or any special fitment needs

c. Location Data

  • Approximate or real-time GPS location (with permission)

d. Payment Information

  • Transaction amount and ID
  • Mode of payment (via integrated gateways)
    (We do not store card numbers, UPI IDs, or CVV directly.)

e. Device & Usage Data

  • IP address, browser type, device ID, operating system
  • Log information about your interactions with the Platform

f. Communication & Support Logs

  • Messages, emails, customer service chats
  • Ratings, reviews, or feedback submitted via the platform

2. How We Use Your Information

We use your data for the following purposes:

  • To create and manage user accounts (Customers, Fitment Centers, Vendors, Technicians)
  • To match you with the appropriate service providers or vendors
  • To process bookings, accessory purchases, and payments
  • To deliver scheduled services, including doorstep installations
  • To verify your location for service availability
  • To send you transactional notifications (e.g., confirmations, status updates)
  • For promotional emails or SMS (if opted in)
  • To improve platform performance and enhance user experience
  • To comply with legal obligations, respond to requests from law enforcement, and prevent fraud

3. Data Sharing & Third Parties

We may share your information with the following categories of recipients:

  • Service Providers and Vendors: To fulfill your bookings or accessory deliveries.
  • Technicians: For job allocation and service execution.
  • Payment Processors: Such as Razorpay or similar for transaction completion.
  • Analytics/Marketing Tools: Like Google Analytics to improve services and campaigns.
  • Legal Authorities: If required under applicable law or legal process.

We do not sell your personal information to third parties.

4. Data Retention

We retain your information:

  • For as long as your account is active
  • As needed to fulfill services and provide support
  • To meet legal, regulatory, or accounting obligations
  • Until the user requests account and data deletion

When no longer required, your data is securely deleted or anonymized.

5. User Rights & Controls

As a user, you have the right to:

  • Access the personal data we store about you
  • Correct or update any inaccurate information
  • Request deletion of your account and associated data
  • Withdraw consent for promotional or marketing communications

To exercise your rights, please email us at: [Insert Support Email]

6. Data Security

We implement technical and organizational safeguards to protect your data, including:

  • SSL encryption during data transfer
  • Role-based access controls for admin and vendor access
  • Secure payment gateways with tokenization
  • Regular system audits and data breach prevention protocols

Please note that no online system is 100% secure. We encourage strong passwords and safe device practices.

7. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Remember login sessions
  • Track platform usage and preferences
  • Measure campaign effectiveness

You may choose to disable cookies in your browser settings, though it may limit some functionalities of the platform.

8. Children’s Privacy

Our platform is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If we discover that a user is under 18, their account may be deactivated, and data will be deleted.

9. Updates to this Policy

We may revise this Privacy Policy from time to time. When updated, the “Last Updated” date at the top will reflect the latest version. Material changes will be communicated through email or platform notifications.

10. Contact Us

If you have questions about this Privacy Policy or your data, please reach out:

BestFitment Technologies Pvt. Ltd.
Email: [support@bestfitment]